Bank Officer (BO), Account Services (6 Months Contract)
A. Job Purpose To handle daily processing/data input of customer requests on timely and accurate basis.
B. Core Functions & Responsibilities As a Maker
Qualifications
Preferred skillset Technical - Proficient in Microsoft Office (Word, Excel, PowerPoint), VBA
Personal - Independent and keen to learn
B. Core Functions & Responsibilities As a Maker
- Process/perform data entry for all verified requests on timely and accurate basis.
- Check and ensure all input performed by the Maker are accurate on the same day via online system check/online system approval.
- Escalate exception cases to Team Lead promptly
- Attend to enquiries on processing status of customer request/any issues pertaining to the request handling
- Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)
- Perform any ad-hoc assignments given by the Line Supervisor/Team Lead/Head of Department.
- Contribute and provide feedback to Line Supervisor/Team Lead on process related issues and give suggestion for improvement
- Service Level Agreements (SLA) - Completes processing of daily requests within agreed SLAs with Business Units
- Defects - Achieves zero human error and operating losses
- Customer Service - Achieves zero customer complaints/ negative feedbacks
- Fully conversant with process/ SLAs/ regulatory requirements
Qualifications
Preferred skillset Technical - Proficient in Microsoft Office (Word, Excel, PowerPoint), VBA
Personal - Independent and keen to learn
- Excellent interpersonal, communication skills
- Ability to work as a team and multi-task
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