Collection Follow-up Specialist
- Recruiter
- Alghanim Industries
- Location
- Kuwait
- Salary
- Competitive
- Posted
- 26 Jun 2018
- Closes
- 26 Aug 2018
- Sector
- Accounting - Public practice
- BASIC FUNCTIONS AND SCOPE OF WORK:
- Ensures effective follow-up and timely collection of overdue receivables
- Improve collection to reduce bad debts provision
- Optimize cost for the department
- Provide daily support on customer related queries and complaints
- PRINCIPAL DUTIES:
1. Supervision of day-today collection follow-up activities of team which primarily includes:
- Allocate overdue customer to collection agents for daily follow-up
- Publish collection performance report by agent and age bucket
- Publish daily call volume report by agent to ensure adequate follow-up happens
- Evaluate agents follow-up call to ensure follow-up happens as per calling script
2. Send SMS to overdue customers as per the policy
3. Receive customer calls, handles queries or complaints
4. Monitor agents Calling script, volume, field visit and ensure to capture necessary documentation
5. Provide support to the agents on collection issues, provide feedback to sales operation with respect to underwriting issues if any
6. Maintain good relationship with Police department to help in Car Seizure/Jail Order activities
7. Able to co-ordinate with AI Legal court team for CPO and court case related activities
8. Review follow-up feedback received from agents and take necessary action
9. Provide required training/support to the team and ensure that team is working optimally
10. Conduct regular team meetings to discuss on issues, suggestion and provide solution
11. Publish report on collection performance to the management as applicable