Customer Account Manager

Customer Account Manager – Permanent - Full Time – Manchester – £19,000 - £22,000 + Excellent Benefits

Do you pride yourself on providing a proactive and customer-driven service where you will go above and beyond to help your customers?

Are you looking for an Account Manager role with a strong emphasis on customer service?

Do you build and develop strong working relationships with the accounts you manage?

If so, Zenergi are recruiting for innovative, proactive and customer focused individuals to join our team as a Customer Account Manager in Manchester. We are looking for candidates who will strive to provide an outstanding and consistent high level of service to our customers by building strong working relationships. You will be working hard to manage all customer queries in a positive manner.

If this sounds like the ideal role for you, then please apply today!

About Us

Zenergi performs an energy procurement, invoice validation and contract management service for over 2000 customers stretching from Edinburgh to Lands End to Folkestone. We offer numerous different services all designed to make our customer’s lives’ easier and ensure they get what they want from the service we offer. At Zenergi, customer service is our main driver, we are really focused on growing and retaining customers by offering them a consistently high service from the day one.

The Zen Way:

At Zenergi we strive to provide excellence in all areas of service to our customers, colleagues and suppliers based on being professional, efficient, conscientious and progressive at all times. Communication through all levels is the key to our success and we pride ourselves on our exceptional quality of service. It is important for us to get to know our customers on a personal level, like remembering their birthdays.

The Role

As a Customer Account Manager, you will hold a portfolio of Zenergi customers, being schools and commercial companies. You will manage your portfolio of customers, building strong and long lasting relationships to ensure the high-quality service we offer them is tailor-made to their needs.

You will resolve general account queries, carry out efficient data analysis and problem solving on accounts, as well as speaking to customers, energy suppliers and service providers to provide the full customer service in the ‘Zen Way.’

Additionally, you will assist the company to implement updates to company processes, provide back-up to fellow Account Manager’s and other internal ad hoc requirements as needed.

The role is currently based in central Manchester but with the likelihood of a move to a different location within the area in future, so travel will need to be flexible.

Key Skills, Responsibilities, Attitudes

• Previous experience using Sage CRM systems (desirable)
• A technical understanding of both the Gas and Electricity supply industry (desirable)
• Computer literate
• Positive, approachable and ‘can-do’ attitude
• Strong customer service skills and a desire to provide a consistently high-level of service
• Excellent organisational, communication and administration skills
• Ability to manage and prioritise workload
• Proactive, innovative and dynamic mentality
• Ability to build strong relationships at all levels
• A technical understanding of both the Gas and Electricity supply industry (desirable)

Benefits

• Annual bonus of up to £3000
• 23 days holiday + bank holidays
• Training and development programme
• Pension contribution
• Pick and Mix benefits after 6 month probation including 2% pay rise, flexible days off, £50 birthday meal or £50 spa treatment.

Next Step

If you feel you have the necessary skills and experience for this Customer Account Manager role, then please click apply and complete our application process through staff-finda.