Resource Planning Analyst

Becoming a Resource Planning Analyst with Employee Solutions:

We are currently recruiting for a Resource Planning Analyst to join our organisation on a full time permanent basis. Based within our bright modern offices at Lingfield Point, Darlington you will work closely with our Teachers Pensions Contact Centre initially focusing on helping to improve real time management and the driving of performance and KPI achievement.

You will be responsible for a mix of front and back office planning. You will produce accurate supply and demand forecasts and complete detailed forecast variance analysis to support the Operations area in making optimum use of resources in order to achieve internal and contractual agreed service levels and meet business plans.

What you will do:

• Produce short, medium and long-term plans for back office Operations focusing on both supply and demand drivers. Analyse all supply and demand components using appropriate techniques and tools, providing insightful commentary and making and tracking recommendations.

• Able to produce forecasts and schedules for front office functions at daily, weekly and interval level.

• Acting as a subject matter expert you will be responsible for driving real time performance of the front office team in close co-operation with the Operational management team.

• Undertake 'planned vs actual' analysis and carry out detailed root cause analysis to provide challenge and improve planning accuracy.

• Lead and contribute to formal interactions within our best practice Operational Management Framework (OMF) including Mission Control Meetings, Planning/Loading/Variance meetings and Monthly Operating Committee meetings.

• Ensure planning processes adhere to the OMF and share best practice across the planning community

Your experience will include:

• Previous experience in a resource planning role is essential
• Intermediate Excel knowledge
• Strong analytical skills and highly numerate
• Strong attention to detail and accuracy
• Ability to disseminate large amounts of information, shape into detailed plans and reports and present conclusions
• Strong organisational, planning and time management skills with the ability to

Prioritise multiple tasks, working to challenging deadlines

About Employee Solutions

Capita Employee Solutions (CES) is one of the largest employee benefits consultancies in the UK; a multi award-winning organisation servicing over 1,600 clients and more than 4 million company employees and pension scheme members. Our vision is to be the leading integrated, technology-enabled administration and consultancy business in the employee benefits market. Joining our team here, you'll deliver transformational consultancy and administration services, underpinned by market-leading technology.

Employee Solutions are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What's in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day's holiday (which increases through length of service), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. At our Darlington office, you will also benefit from (free parking / subsidised canteen/ on site showers.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact Xanthe Hay - Recruiter, for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.