Manager of Living Services

We are looking for passionate and motivated people to contribute to our vision of creating a place where people want to be, a community of people who others want to be around, and a place which supports and contributes to fulfilling lives.”

Allevia provides services to people from 5 -65 years of age, many with a disability. Allevia’s organisational vision is to be the key that unlocks personal transformation. Our Mission is to listen, find and share pathways with people in our community that fulfill their needs, wants, and dreams.

Allevia's supports individuals to navigate the disability support network and generic service systems. We help each person to understand their NDIS plan and connect them with the people and supports that will assist them live the life they choose. At Allevia we support each person to build the skills and confidence they need to make informed decisions on what is important to them to reach to their goals.

Due to growth as a direct result of the introduction of the National Disability Insurance Scheme (NDIS), Allevia has management vacancies in our Living Services. Both the permanent and relief position(s) will enjoy the support of dedicated teams of frontline workers as they role model and lead their team to provide quality support that is the key to each person enjoying a fulfilling life living in their own home.

Your role as a Living Services Manager is to:
• Lead a collaborative team in the provision of NDIS services to people who select Allevia’s Living Services support for their home based service.
• Ensure that the Lifestyle Assistants in your teams function competently, confidently and efficiently.
• Role model support that strengthens each person’s resilience and problem solving abilities to reduce any barriers to their ability to achieve their goals.
• Coordinate the work flow of the teams in your portfolio, ensuring the development and delivery of daily activities that will assist each person achieve their goals as set out in their NDIS plan.
• Allocate tasks and encourage pride in the support provided that creates a home that is reflective of its resident’s ownership, is comfortable, clean and safe at all times.
• Develop rosters for each team that meet all award requirements, are cost efficient and utilise the strengths, competency’s and experience of the pool of employees in Living Services.
• Ensure the implementation of Health and Wellbeing, Multi Element Plans and all other planned strategies through the allocation of tasks and rostering to cover irregular supports e.g. medical appointments
• Collaboration with your peers (other Living Services Managers) and Chief Operating Officer, in the development and delivering of services within budget.
• Be first contact on a rotating ‘after-hours on-call’ roster providing assistance as set out in policy and procedures including the management of incidences of concern, staff cancellations / replacement and other matters requiring an immediate response.
• Complete a range of reports on the required cycle throughout the reporting process.
• Attend and participates in meetings as required.
• Work with the Chief Operating Officer to develop strategy and plans to deliver excellent support to the current base of individuals
• Oversee work health and safety assessments, prevention procedures, and risk management activities on site.
• Maintains own professional development.

Apply now if you have:
• Experience in a similar role managing rosters and task allocation
• Significant experience delivering quality support to people with a disability.
• A working knowledge of the NDIS and generic community based support networks.
• Experience and confidence in your ability to support people with complex behaviours using an enablement and strengths based approach.
• Demonstrated understanding of the needs of families from Aboriginal & Torres Strait Island, and CALD communities.
• Excellent listening, written and verbal communication skills
• CHC33015 Certificate III in Individual Support and or IV in Community Services, Support or a tertiary qualification in social sciences, health or other relevant professional field.
• Demonstrated proficiency in a range of IT applications.
• A current NSW driver's licence (CP2 minimum).
• A current First Aid Certificate and CPR (essential).
• A Working with Children Clearance (essential).
• A recent National Criminal Record Check - within last 6 months (essential).
Why work for us?
• In this role you will actively contribute to ensuring people with a disability exercise choice and control in their life.
• Allevia is committed to supporting people to access the resources they need to achieve their goals.
• Allevia is a family friendly workplace offering a commitment to work-life-balance.
• Allevia is a not-for-profit organisation, and accordingly we offer salary packaging to employees that maximizes your take home pay.


Salary: Social, Community, Home Care and Disability Services Industry Award
Job Types: Full-time Contract
• Salary 70,000.00 to 75,841.00 per year
• Salary sacrifice options available.
• Generous On Call Allowance

Allevia is an EEO employer and promotes gender equality in the workplace. We welcome applications from people of all backgrounds and abilities. Our work places are smoke free