Client Services Consultant

FIS' Ambit Risk and Performance Management product, Optimist, supports the credit risk assessment function in the commercial lending department in banks. Optimist provides commercial lenders with industry-specific spreading and analysis. With Optimist, banks gain clear visibility into potential trouble spots with portfolio concentration, risk rating, performance trend reporting and scenario analysis.
We are looking for a candidate with the knowledge and experience to deliver responsive, professional, and thorough support to our clients. This motivated, and energetic individual will participate in the overall product development, assisting with business requirements and advising clients in the effective use of the product.
Development Value:
Deepen your client-facing skills, financial risk management and industry best-practices knowledge, while also expanding your technological toolkit.
Achieve a global perspective of the financial services industry while serving clients from multiple countries, cultures, institutions, and functions.
Learn from our industry experts in a collaborative environment while delivering valuable solutions to our clients.
Responsibilities:
Report, troubleshoot, and document client application issues.
Respond to client questions via email and phone.
Utilize tracking system to document client issues.
Provide case status updates to clients, keeping them informed of progress on open issues.
Work to analyze and resolve complex problems in a team environment and consult co-workers and procedures to optimize problem resolution.
Maintain ownership of issue until resolution is provided.
Develop good working relationships with clients and internal teams.
Document common client issues to create processes and procedures for standardized solutions.
Assist with off-hour support. This is on a scheduled basis.
Escalate client application issues to Support Manager as necessary.
Qualifications:
A Bachelor's degree (or equivalent work experience) in Finance/Economics/Accounting or MIS/IT/CIS or Engineering.
Banking background (credit risk or commercial lending experience) a plus
Support background with experience working with users and troubleshooting issues is a plus.
Strong Interest in Banking / Risk Management.
Excellent communication, analytical and customer service skills.
Dynamic and energetic personality with entrepreneurial spirit.
Excellent interpersonal and organizational skills (team player).
Ability to absorb new concepts quickly, think independently, and demonstrate keen problem-solving ability.
Ability to convey/communicate complex concepts in a clear and understandable format.
Proficiency in all Microsoft Office applications.
Ability to multitask and prioritize workload with minimal supervision.