NSW Spectacles Program Customer Service Officer

• 12 Month Full Time Position Available
• Parramatta Location
• Flexible Working Arrangements
• Generous Salary Packaging Benefits

Vision Australia is a leading national provider of blindness and low vision services in Australia. We work in partnership with Australians who are blind or have low vision to help them achieve the possibilities they choose in life.

We support more than 27,500 people of all ages and life stages, and circumstances. We do this through 28 Vision Australia centres in Victoria, New South Wales, the Australian Capital Territory, Queensland, South Australia and Western Australia; 30 clinics; and through outreach programs in the Northern Territory and Tasmania.

An exciting opportunity awaits an experienced NSW Spectacle Program - Customer Service Officer to join our team in Parramatta.

Responsibilities

As an NSW Spectacle Program - Customer Service Officer at Vision Australia you will:

• Provide excellent customer service to all stakeholders who come from a variety of backgrounds.
• Provide quality on-the-spot information about the Program.
• Survey for client satisfaction and audit documentation submitted against Program eligibility criteria and other guidelines.
• Assess special claims for optical appliances as per guidelines and communicate results respectfully to relevant stakeholders

Requirements

To be successful in this role you will have:

• Qualification in Certificate III Customer Service or equivalent experience.
• Previous experience working with a wide variety of people including both professionals and vulnerable/disadvantaged people.
• Demonstrated excellent customer service skills
• Excellent written and oral communication skills
• Good analytical and problem solving skills

Working as part of Vision Australia you will enjoy a values based organisation with benefits including:

• Friendly values based working environments
• Generous salary packaging options
• Exciting career paths
• Exceptional professional development opportunities
• Flexible working arrangements

We're always on the lookout for energetic, motivated people who share our values to be Person Centred, Accountable, Collaborative, Commercially Focused and Agile.

Do you want to become a part of a team that supports a future where our clients have the opportunity like never before to live the life they choose? Please select the 'Apply' button below to be taken to our online application process.

Applications should consist of a full resume and a cover letter. Candidates should address the essential job competencies as outlined the position description and should also consider and be able to demonstrate Vision Australia's organisational values which are central to the organisation's culture. Applications should be uploaded as a word file. Please note pdf documents are not accepted for accessibility reasons.

As part of Vision Australia's commitment to being an inclusive employer and embedding a culture where staff, volunteers and clients can be themselves and feel safe, and to protecting the best interests and safety of children and vulnerable people, successful applicants will be subject to a number of pre-employment checks including criminal history and working with children.

For more information about working at Vision Australia go to

We encourage applications from candidates who are blind or have low vision.