IT Support Specialist

The Position EisnerAmper Ireland is recruiting a IT Support Specialist to join the SET (Service Excellence Team). The position is suitable for a IT professional seeking to enhance his/her, IT technical experience in a vibrant and evolving work environment characterised by a rapidly growing firm. Who we are At EisnerAmper Ireland, we design business and compliance solutions to make trade happen. As Ireland's leading specialist accountancy firm, we play a key role in bringing financial services and international trade to Ireland and advising leading Irish corporates and state bodies. We are experts in the provision of audit, tax, risk & regulatory, advisory, outsourcing, training & consulting and secondment services. We are globally connected. We are a founding member of EisnerAmper Global , a specialist network of independent member firms operating via global financial services and trading hubs. Our network includes offices across the globe in the US, Singapore, Cayman, London, India and Israel. Our vision & mission EisnerAmper Ireland's vision is to be globally recognised as Ireland's leading professional services firm. Our mission is to design business and compliance solutions to make trade happen. Our strategy Our strategy is to focus on specialist services to niche markets, delivered by ethical high performance professionals using design thinking with a global mindset. What you will be doing As the firm's IT Support Specialist, you will report directly to the Head of Operations and you will be responsible for supporting all technical calls from within the organisation for both hardware and software issues, as well as suggest new Business Applications / Business Processes. (Level 1 and 2 Desktop, Application and Network support). A challenging and diverse firm-wide role, your remit will cover the following areas: Support / Install and troubleshoot Hardware including PCs, Laptops, Servers, Printers, Scanners, Wireless Access Points, Door Access points, Peripherals, Telecoms, Audio Visual, cabling. Support & installations of Business Applications and Operating Systems such as CRM, email applications [O365], Antivirus, Finance. Implement and maintain security roles and permissions within the organisation. Manage and renew all software licenses. Define and document operating procedures and workflows. Manage and restore backups, archiving. Manage the digital destruction policy. Routine maintenance and audits of hardware and software Education & Professional Qualification 3rd Level Qualification in IT is desirable but not essential. Experience & skills required Minimum 1-2 years' experience in IT Technical support role Experience in Windows 10 and Office 365 Network fundamentals (LAN, TCP/IP, Wireless) Security basics, Antivirus, Firewalls Excellent problem solving and troubleshooting skills Excellent customer service and communication skills at all times Strong attention to details Your development Education and personal development is key to our firm. We are committed to providing comprehensive business and technical training. This includes monthly in-house learning afternoons, and an off site residential training programme once a year. This is a new role and will give the suitable candidate the opportunity to own the IT function within the firm. Support to develop the role will be provided by our existing external IT providers. Remuneration Our remuneration packages are designed to attract and retain the best people as part of our team. We offer salary levels which are commensurate to candidates' level of experience, competencies and role in the firm. Location We are only a five-minute walk from the Stillorgan Luas Stop in Sandyford. EisnerAmper Ireland, 6 The Courtyard Building, Carmanhall Road, Sandyford, Dublin 18. Website : https://eisneramper.ie/join-our-firm/ LinkedIn : https://www.linkedin.com/company/eisneramperireland/ EisnerAmper Ireland is an equal opportunities employer.