Associate, Innovation Products & Strategic Communication

Recruiter
Location
London (Central)
Salary
Competitive
Posted
14 Jun 2018
Closes
14 Jul 2018
Job role
Tax
Hours
Full time
About the teamOur Technology & Innovation team enables the development and adoption of new technologies within the Tax line of service. We are a diverse and multi-disciplinary group of c30 including data scientists, developers and project specialists. And our key areas of focus are: internal process automation, digital client service, and data & analytics. .


About the role:Having recently launched our flagship product, we are looking for a high energy and ambitious individual to join the operations sub-team responsible for managing the day to day running of this digital product. The core attributes and responsibilities of this role are:Client query management. Act as a key point of contact for client relationships, representing the PwC brand.Manage the client care inbox, responding to queries promptly and escalating issues appropriatelyBe a key point of contact for client relationship teams; showing flexibility and agility to meet their requirements under pressure.Where necessary meet with clients and client relationship teams to train them on particular processesTriage technical issues; escalating with development teams and driving resolutionBecome a subject matter expert on the PwC Global online authentication technology; understanding how it works, building relationships with colleagues across the relevant technology and helpdesk teams and becoming an expert in troubleshooting user issues. Represent the Technology & Innovation team at internal meetings, including with senior leaders.Take ownership of BAU client authentication and user permissions; liaising risk team to develop approach as necessary.
Act as the key point of contact with CRM teams to ensure that our client records are accurate and up to date.
Skills and Experience:
Interested in technology, passionate about innovation, and keen to learn new concepts and processes

Strong attention to detail, obsessive about ensuring great client experience and willing to go above and beyond to deliver this.

Manipulation of large data sets to enable: analysis of product performance, new client onboarding, CMS management and data migration

Collaborate with the T&I Product Development Lead to identify and deliver product enhancements and iterations.

Report to Operations Team Manager and other senior colleagues; updating them on challenges and opportunities and engaging with them to define new priorities.

Demonstrate a collaborative approach and contribute to our team ethos of delivering great work and being great to work with.




Location
London


Tax

We help organisations and the people who run them answer the big business questions. How should we raise finance? Where should we be based? How should we reward our people? With some 3,300 experts whose expertise covers every conceivable area of taxation, we’re one of the UK’s leading tax practices.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here www.pwc.com/uk/careers/experienced/apply

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

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