Business Analyst, Digital Services & Customer Experience

Recruiter
Spectrum
Location
Stamford
Salary
Competitive
Posted
14 Jun 2018
Closes
15 Jun 2018
Job role
Accountant
Contract type
Permanent
Hours
Full time
JOB SUMMARY
Serves as a liaison to the business community in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) they support, as well as an understanding of the organization's systems and capabilities. Educates on the direction of the business. Utilizes understanding of both business process and technical capabilities to implement solutions to the more complex business needs/problems.

Our goal is to provide a service and support model that is unparalleled in our industry, leveraging digital self–service features that are convenient and desirable by our customers.

MAJOR DUTIES AND RESPONSIBILTIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.

Create and document business requirements, execute use cases and test cases needed to develop digital solutions

Analyze business partner's operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions.

Define and socialize new operational business rules and processes as needed to support digital enhancements

Analyzes and interprets complex data and provides recommendations to the management team.

Provides system subject matter expertise and utilizes EDW, CSG, Excel, Pivot Tables, Khalik programs for database management reporting.

Acts as a liaison to the Business Planning team in support of monthly financial reporting summaries and forecast trends related to department budget process.

Provides oversight of complex data management, including reviewing, analyzing; providing solutions and visibility of this data to department leadership.
Identifies and communicates significant customer and revenue trends for the management team to assist in achievement of business goals.
Identifies and communicates significant customer churn drivers and trends for management team to determine course of action to assist in achievement of business goals.

Provides high level data and recommendations for the development of companywide incentive programs.

Tracks weekly results and provides final analysis data of program results.

Provides additional data analysis, forecasting and development of ad hoc reports as required.

Provides data and recommendations for the development of channel specific incentive programs.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to extract data and write queries
Ability to analyze and interpret data from multiple sources
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively
Expert technical knowledge of multiple software and databases (i.e. Excel, Microsoft Word or CSG, Khalik, and EDW)
Extensive knowledge of data analysis, and related functions
Proficiency in preparing executive level reports
Education
Bachelor's degree in Business or related field or equivalent experience

Related Work Experience Number Of Years
Work experience 2–5

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Knowledge of cable television industry

WORKING CONDITIONS

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