经理 - 运营绩效管理

Location
Wuhan, Hubei
Salary
周末双休,五险一金,年终分红,带薪年假,餐补,节日福利;5000 - 10000 RMB / MONTH
Posted
23 May 2018
Closes
22 Jun 2018
Job role
Finance manager
Contract type
Contract
Hours
Full time

DUTIES

  • Support Service Level Agreement (SLA) and Key Performance Indicator (KPI) reporting for finance processes operation, and participate in review meetings with both FSSC internal & external stakeholders
  • During migration stage, collect & analyze baseline data to support KPI metrics setting on cost, quality and speed, after migration, produce shared services operational performance reports with data from various sources, ensure SLA reports with data accuracy and delivered in a timely manner
  • Support the measurement of input metrics from upstream processes in hotels to FSSC that impact shared services performance to drive ‘quality at source’, i.e., input data is delivered from hotel to SSC with quality and timeliness requirements
  • Support billing processes based on shared service center’s operational volumes and performance
  • Support learning & development framework, for both leaders and associates, including FSSC new employee orientation, ongoing technical skills & soft skills training, work with FSSC HR team to implement training programs according to plan

QUALIFICATIONS

  • Bachelor’s degree from an accredited university
  • 5 years of progressive experience in finance shared services operational or functional roles with 2+ years of KPI and SLA reporting experience
  • Good analytical skills with the ability to collect, organize and analyze operational performance data, Tableau or other visualization tools experience required
  • Good verbal and written communication skills with fluency in English and Chinese, good presentation skills
  • Adaptability to changing and fast growing environment
    • ACCA preferred

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