Manager, Crisis Communication, Regester Larkin by Deloitte, Risk Advisory

Your opportunity

Following Deloitte's significant acquisition of specialist crisis, issues and reputation management consultancy Regester Larkin, the new business - Regester Larkin by Deloitte - has continued to enhance its services and is now at the forefront of Deloitte's Crisis and Resilience offering, providing unrivalled expertise in strategic risk and crisis management.
We support our clients at each stage of the crisis lifecycle to help them identify, assess, prevent and prepare for a crisis. And, in the event of a live crisis such as an operational accident, cyber-attack, scandal, natural disaster, product failure or terror event, we support them as they face the intense scrutiny and pressure of a situation that could impact their reputation, strategy and bottom line. Crisis Communication is a core part of this offering and we advise clients across a range of industries on communications strategies, crisis planning, crisis spokesperson coaching, and crisis response.

Our team of 40 crisis management professionals come from a range of disciplines including public affairs, organisational resilience, media relations, business continuity, strategic risk and corporate affairs, and we are looking for an additional communications expert to join us. This is an exciting role that will provide you with the opportunity to support clients on some of the most high profile issues and crises of the day. The role will involve advising on crisis preparedness, developing crisis management and crisis communication plans, developing simulation exercises to enhance preparedness, as well as providing hands-on support during live crisis call-outs.

Your role

• Supporting team leaders on day-to-day client engagement management and delivery, including assistance with contracts and budgets
• Liaising with clients on all aspects of crisis management and crisis communication
• Supporting the facilitation of crisis communication training workshops and the design and delivery of crisis exercises
• Being the first point of contact for clients, establishing and maintaining strong, trusting relationships
• Keeping up to date with the broad range of risk issues potentially relevant to clients and the firm
• Producing high quality, fit for purpose documents, for example crisis management plans, simulation exercise scenarios, and assessment feedback reports for clients, or thought pieces and blogs in support of marketing initiatives
• Supporting new business pitch activities
• Contributing to the marketing of Regester Larkin by Deloitte
• Supporting internal projects to support the delivery of Regester Larkin by Deloitte business objectives

Your work, your choice

How long does impact take? How long is a piece of string? How many seconds does a solution contain? How can we possibly tell? After all, impact can be huge or small. Immediate or years in the making. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk.
We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements.

Location: The role also requires some flexibility to travel to client locations and to work additional office hours dependent on the needs of the client. We are open to full and part time candidates.

Your professional experience

To qualify for the role you must have:
• Several years' experience in issues and crisis communication and stakeholder engagement
• Excellent communication skills
• Interest in and understanding of current affairs,
• Ability to work quickly, intelligently and accurately
• The role also requires some flexibility to travel to client locations and to work additional office hours dependent on the needs of the client

Your service line

Risk Advisory

We don't just work with our clients to manage risk, we help them understand and grab the opportunities it presents too, helping them gain a competitive advantage. Our expertise and industry knowledge run deep here. At Deloitte, you'll find yourself working with some of the most inspiring and experienced colleagues and with clients who trust you to lead the way to smart choices, better control frameworks, and new systems, including bespoke solutions that have a direct impact on their bottom line.

About Deloitte

Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: North West Europe within a Global firm
UK and Switzerland, Belgium, the Netherlands and the Nordics (Denmark, Finland, Iceland, Norway and Sweden) have combined to create a new Deloitte North West Europe firm on 1 June 2017. This is to support our aspiration to be the undisputed leader in professional services and to increase our global influence and lead in EMEA.
A broader geographical shape will create new career development opportunities, helping us develop the very best talent across the region and the world.

What do we value?
At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working atDeloitte in agile ways.

We are proud tohave earnt a Top 10 place on the 2017 list of Top 30 Employers for Working Families and to have been intheir Top 10 for seven consecutive years. Additionally we received the WorkingFamilies Best for All Stages of Motherhood special award in 2016.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work - and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but we require five leadership imperatives from all of our people:

• We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
• We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
• We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
• We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and registered office at 2 New Street Square, London, EC4A 3BZ. Deloitte LLP is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities.

Requisition code: 149685