Consumer Bank Collection Manager
- Recruiter
- 某知名外资银行
- Location
- SHANGHAI
- Salary
- Competitive
- Posted
- 09 Mar 2018
- Closes
- 30 Mar 2018
- Job role
- Accountant
- Experience level
- Manager
Consumer Bank Collection Manager
Position Objectives:
• This position directly manages collections and recovery functions for credit card and consumer loan products, which includes a large people management component. The objective of this position is to develop and maintain the collections strategy and infrastructure in order to minimize expenses within acceptable levels of credit losses.
Responsibilities:
• Provide collections services for different consumer products in China which include: secured and unsecured loans and credit card products
• Work closely with Risk Management to design collections strategy. This includes segmentation, tools, technology and process.
• Ensure adequate capacity to manage past due accounts and enhance recoveries based on business plans.
• Development and enhancement of an analytics and MIS driven culture to project, track and deliver optimized financial results in collections, recoveries and expenses.
• Accountable for setting and attaining department's business goals and metrics, through the development of strategies that meet the established objectives defined by the Credit Operations Manager
• Interact and communicate with all levels of management in terms of capacity planning, collection strategy definition, customer service, systems and process enhancement.
• Select and monitor all services provided by third-party vendors ensuring high standards of service, cost savings and compliance with Citigroup's Vendor Management policy.
• Develop, interpret and maintain effective controls that allow compliance with local and U.S. standards and statutory requirements, minimizing operational risk (i.e., RCSA, COB and GCCFRP).
• Develop and manage operating budget for its department. Manage the unit costs by understanding and managing the key expense drivers
• Coach and source direct staff, identifying high-potentials and establishing succession plans to ensure business continuity. Build training and career development plans for collectors
• Participate in the design, planning and implementation of various projects as appropriate.
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Core Skills, Competencies & Attributes:
• University graduate preferably with Master degree
• At least 5 years of banking working experience with solid experience in collection in consumer banks preferably in credit card centres
• Developed leadership and people management skills. Experience in managing large group of people (20+).
• Strong analytical skills and proficiency in quantitative methodologies
• Good understanding of credit card systems. Ability to leverage technology and automated solutions. Strong process management capabilities, with results orientation.
• Have strong initiative and high level of integrity
• Exceptional interpersonal and communication (verbal, written) skills that motivate direct and indirect work groups. Strong command of both spoken and written English and Chinese
• Able to work under pressure. Ability to manage multiple projects, problems and ambigui