CIB Operations - Prime Brokerage Middle Office - Associate

J.P. Morgan
Hong Kong
Based on experience
19 Apr 2018
27 Apr 2018
Contract type
Full time
About J.P. Morgan's Corporate & Investment Bank

J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With nearly $20 trillion of assets under custody, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

The Swap Middle Office team provides operational support for both Equities and Fixed Income swap activity, working with the business, technology and external clients to provide a positive experience. The successful candidate will join an external client facing team who are primarily responsible for providing superior client service and to ensure all operational controls are followed. The successful candidate will be required to partner with our clients, as well as with our internal teams; Front Office, Product Development, Product Control, Client Service, Sales, Corporate Actions, and Technology. There will be continual opportunities to be involved with a variety of initiatives across the organization and to contribute towards a rapidly evolving environment

Job Description

  • First point of contact for external clients on all operational issues including: valuations, collateral, settlements, documentation, audit, technology, account set up and legal documentation, client reporting

  • First point of contact for Front Office Trading and Sales on Swap trade bookings / issue resolution

  • Define and execute agenda for external clients, including best practice reviews, KPIs, surveys, and STP rates

  • Attend quarterly review meetings with external clients

  • Coordinate with global partners in middle office and client service to help drive process improvements, system changes and improve/maintain our client relationships

  • Communication of open issues to our clients and internal partners in a clear and concise manner, ensuring a full understanding of the issue

  • Manage client queries, ensuring they are investigated and resolved in a timely fashion

  • Manage trade life cycle; allocations, settlements, corporate actions, affirmations & regulatory reporting

  • Identify opportunities for process improvement and work with the relevant partners to deliver to the business

  • Apply MIS and trend analysis to identify the root cause and partner with internal teams to resolve the issue

  • Work closely with external clients, settlement teams and third party institutions to settle client trades

  • Liaise with clients and internal teams to ensure timely and accurate trade capture


  • Associate or Equivalent

  • 3 year minimum experience in the industry is preferred

  • Excellent communication and interpersonal skills with the ability to develop strong working relationships with marketers, external clients, traders and other support teams

  • Must be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary

  • Strong leadership skills with the ability to take ownership and responsibility

  • Skillset to properly escalate issues to management, controls team and front office sales and trading teams.

  • Team Player, but also must be able to work independently

  • Highly organized, able to multi-task in a fast paced environment

  • Positive “Can Do” attitude

  • Ability to work under pressure

  • Ability to drive and manage global initiatives and projects driven by the business, industry or operations

  • Strong communication skills required for quarterly review meetings with clients

  • Strong analytical and problem solving skills, including the ability to understand the external client's perspective when applying solutions

  • Strong organizational and prioritization skills

  • Creative problem solving with a focus on improving / maintaining client relationships

  • Exceptional attention to detail

  • Good understanding of derivatives regulatory knowledge is an advantage

  • Working understanding of Equities, Bonds, and Swap products; and their relevant process flows is a necessity

  • Must have strong PC skills with particular emphasis on Microsoft excel, formula construction, and excel reconciliation solutions

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