Accounts Servicing (Team Lead)
About OCBC
Having purpose and making a real impact drives what we do at OCBC, for our customers, colleagues and the community. People count on us to deliver an amazing banking experience, but more importantly one that is uncomplicated and complements their changing lifestyle and business needs. Our employees are the architects that make this all possible; they are high performing individuals and teams, experts in their field and above all believe in our purpose and commitment to customers.
What you'll do
Qualifications
What you bring
Having purpose and making a real impact drives what we do at OCBC, for our customers, colleagues and the community. People count on us to deliver an amazing banking experience, but more importantly one that is uncomplicated and complements their changing lifestyle and business needs. Our employees are the architects that make this all possible; they are high performing individuals and teams, experts in their field and above all believe in our purpose and commitment to customers.
What you'll do
- Assist Section Head to manage resources to ensure transaction requests are processed timely and accurately to meet service level standard
- Support Section Head in streamline of processes, document user requirements and perform user acceptance testing
- Provide supervision and guidance to team to comply with internal operations polices/procedures and regulatory requirements
- Responsible to report transaction statistics for Management reporting
- Perform verification of customer request of account opening, maintenance and closure to ensure compliance with service level standard
- Ensure that discrepancies/exceptions, if any, are immediately reported to Section Head and ensure prompt and effective resolution
- Adhere to documented procedures, control guidelines and compliance framework
- Handle queries from internal stakeholders and external counterparties
- Participate in industry business continuity plan exercise
- Handle adhoc assignments/projects/initiatives as assigned
Qualifications
What you bring
- Degree in Banking & Finance or equivalent
- Positive attitude
- Effective communication skills
- Eye for details and meticulous
- Pro-active with the ability to work independently and also a strong team player are essential attributes
- Proficient in Microsoft Office applications
- Proficient in SGX systems and Futures/FX systems are added advantages
- Minimum 2-5 years of experience in securities/brokerage back office experience
- Knowledge in SGX-ST and MAS regulation rules in equities and derivatives market
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