Sr Business Analyst - Customer Ops

Expiring today

Recruiter
Spectrum
Location
Stamford
Salary
Competitive
Posted
13 Jan 2018
Closes
17 Jan 2018
Job role
Accountant
Contract type
Permanent
Hours
Full time
Client Reference Code: 203379
JOB SUMMARY
The Senior Business Analyst serves as a liaison between the business community and the IT organization and/or vendors in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) supported, understanding of the IT organization's systems and capabilities, and impacts to overall customer experience. Educates the IT organization on the direction of the business. Provides complex analysis services, translating user needs into detailed functional specifications to allow Information Technology Department to deliver an appropriate solution. Oversees multiple projects simultaneously with support from other Business Analysts on the team. Possesses strong working knowledge of product development, software and customer lifecycle. Works independently with minimal supervision.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.

Analyze business partner's operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions.

Gather, refine and validate complex business requirements, interdependencies and potential risks or issues.

Facilitate communication and help drive commitment between business units to align solutions with business strategies.

Assist in the business process redesign and documentation as needed for new technology.

Translate high–level business requirements into functional specifications for the IT organization and/or vendors. Manage changes to such specifications.

Negotiate agreements and commitments by facilitating communication between business unit(s) and IT and/or vendors from initial requirements to final implementation.

Work with business partners across business function to align technology solutions with business strategies.

Assist Project Managers in development of project plans and use associated project planning tools as needed.

Conduct gap assessments and feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems.

Serve as project team member for multiple projects as needed.

Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization.

Establish specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel.

Collaborate with management in systems development and design.

Develop overall test strategy to validate end state solution and facilitate user acceptance. Establish use cases, test plans, and coordinate testing across impacted groups.

Closely monitor test outcomes and report findings to executive management through daily dashboards.

Partner with the QA organization by participating in daily defect review calls, test planning and strategy sessions.

Following QA, responsible to support UAT/beta testing activities and participate in pre–launch and post launch activities

Act as a Product Ambassador in the field by partnering with Consumer Operations to execute User Acceptance Testing.

Mentor and develop Business Analyst's on the team, and help drive standard requirements and testing practices.

Possess strong stakeholder management skills to help drive positive outcomes in difficult and high pressure circumstances. Ability to resolve issues and mitigate risks independently and tactfully.

Perform other duties as assigned.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English; Strong oral and written communication skills
Excellent presentation skills with small– to medium–sized groups
Solid teamwork and interpersonal skills; an ability to interact with customers, staff, senior management, vendors and contractors
Strong analytical, organizational, and problem solving skills with a wiliness to get into detail
Ability to work well under pressure, handle multiple priorities, and make deadlines
Demonstrated leadership abilities
Working knowledge of telecommunication operations, processes and billing systems
Ability to work independently
Ability to use personal computer & software applications (i.e. Word, Powerpoint, Excel, Visio, Project, Sharepoint etc.)

Education
Bachelor's degree or equivalent experience

Related Work Experience
5+ years of business analysis experience
5+ years of project management experience
2+ years of UAT/QA experience

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to analyze and interpret data
Ability to quickly identify business problems/opportunities
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to define key performance indicators / metrics
Ability to document, prepare and present data–driven presentations
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to supervise and motivate others
Cross–functional management skills
Knowledge of process and project management
Knowledge of general accounting and billing procedures

WORKING CONDITIONS
Normal office conditions
Job Code : TWCBOP340 Sr Business Analyst – Cust Ops Exempt

203379BR