Customer Service Rep. / Specialist 客户服务代表/专员

Your Responsibilities:

• Provides an initial point of contact for internal and external customers.
• Assists dealers, customers and staff members to answer lease-contract related questions, resolve problems, which could be moderate, more and the most complex.
• Addresses referrals of issues from other personnel.
• Provides monthly dealer statement and customer repayment statement based on the requirement from time to time.
• Assists supervisor in development and implementation of process improvements.
• Proceed customers' applications of contract modification, title transfer, termination, and other inquiries.
• Generate miscellaneous business reports used for daily work within and out of company.

What Skill You Need

• Master at standard desktop load applications such as Microsoft Office including Excel and Access plus intranet and internet functions.
• Oral and written English - Fluent
• Degree in Financial/Economics/Statistics or equivalent experience.