Senior Client Services Representative, Custody Services
- Recruiter
- Northern Trust
- Location
- Limerick
- Posted
- 11 Dec 2017
- Closes
- 04 Jan 2018
- Job role
- Accountant
Role Under general supervision (but works independently most of the time) focuses on resolution of complex transactions, where expertise is required to interpret policies, guidelines and/or processes. Full ownership for one or more processes, reports and/or procedures; analytically and procedurally competent, representing the team on cross-function process or project deliverables. Emerging as an expert in a specific skill set but remains focused primarily on daily execution. May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role); May be in final stages of studying for relevant professional qualification or accreditation. Principal responsibilities To act as the primary point of contact for all custody related queries from the Investment Manager. Responsible for maintaining and enhancing service provided to the Investment Manager. Ownership, management and resolution of all Investment Manager queries Awareness of transition activity linked to the Investment Manager Identifies and manages resolution of service delivery root causes. Initiates frequent, proactive communication with the Investment Manager daily contacts to verify perceived levels of satisfaction and demonstrate proactive service. Participates in Service Reviews as required. Build and maintain strong relationships with all internal partners Maintain and monitor all client data and standing instructions. Monitoring and resolution of cash and stock exceptions. Ensure day to day funding requirements are in line with client standing instructions. Acts as an authorization point within the team for foreign exchange and cash payment transactions Resolves all ASL situations in a timely manner. Ensure compliance with all NT risk policies and adherence to ‘Best Practice' documents. Coordinates / manages sub-account openings as directed by the Investment Manager Skills & Experience A College or University degree and Global Custody operational knowledge with proven Client Service expertise is required Excellent oral and written communication skills are required Analytical and problem solving skills are required Ability to facilitate discussions and reach decisions Technically sound in area of expertise with broader knowledge of other business areas Ability to work under pressure to achieve the multiple daily deadlines for client deliverables, with a mature approach Ability to work within a team and support junior team members Ability to plan and prioritize their day to day workload to meet client deadlines Strong written and oral communication skills essential to the role Ability to review and resolve complex issues Demonstrates an excellent understanding of risk associated with the role About Northern Trust For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 16,500 employees globally. We serve the world's most-sophisticated clients - from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands. We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater. Northern Trust proudly cultivates a diverse workforce, to serve our diverse client base. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company. We encourage applications from the best regardless of ethnicity, gender, gender identity, age, nationality, disability, sexual orientation, education, socio-economic background, parental and caring status, or religion. As of September 30, 2017, Northern Trust Corporation had: $131 billion in banking assets $7.8 trillion in assets under custody $9.7 trillion in assets under custody/administration $1.1 trillion in assets under management
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