Banking Service Manager, Transfer Agency
- Recruiter
- Northern Trust
- Location
- Limerick
- Posted
- 07 Dec 2017
- Closes
- 04 Jan 2018
- Job role
- Accountant
- Experience level
- Manager
Role Reporting to the Head of Client Servicing, Transfer Agency Ireland, you will be responsible for managing the relationship with all our banking service providers & clearing platforms (such as Clearstream), ensuring all aspects of the service are maintained as per the Service Level Definitions (‘SLD') in relation to Transfer Agency and banking services required. TNTIBC & Barclays are two banking service providers who provide third party banking service to numerous fund management companies covering a full range of banking services; including payments to and from investors, fund movements to and from the Fund's custody account. Responsibilities Management of the banking services delivered by our service providers (TNTIBC & Barclays) for the Ireland Transfer Agency clients, as per the Service Level Agreement. Daily check-in with the Ire TA Finance Team Managers - any issue which requires further discussion with the provider (s) should be logged and raised at next service review. If however the issue is time sensitive or a client and/or their investor has escalated so requires immediate action, support the Operational team and the banking provider to resolve. Coordinate communication and issue resolution activities. Ongoing issues that the Finance Team require assistance in tracking, monitoring and concluding within internal/external parties. Provide technical expertise and leadership for all technical and service enhancements Technical expertise = knowledge of the systems used within the Finance Dept. A number of key activities yet to be concluded: Incoming Faster/BACs payments to TNTIBC SWIFT format issues from NT Ireland to TNTIBC SWIFT queries raised to the Operational Teams but not responses issued Treasury passport enhancements Develop and maintain Service Level Definitions with all parties Once created, agreed and signed review at a minimum on a yearly basis Participates / leads an annual due diligence process with all banking service providers Participates / leads an semi-annual SLD review with all banking service providers Oversees the timely review of monthly reporting including calculating KPIs and any other reporting packs provided. Responsibility for completing the final review of the incidents reports created in the Finance Teams when incidents occur with the banking providers and where no CSM's are assigned to a client relationship. Ensuring all items are captured on the tracker log with bank service provider To work with internal departments to evaluate and implement changes in proposed new regulations and to ensure that all current requirements are met. Manage client issues ensuring appropriate resolution, including regular liaison with Global Relationship Managers and other Operational Managers to provide a seamless service. Meet with RM for the Banking Service provider (TNTIBC), on a weekly basis at a minimum. Meet with the Head of the Ire Finance Team, on a weekly basis at a minimum. Meet with the Head of the Guernsey Banking Operation, on a fortnightly basis at a minimum - outsourced operations Act as an escalation point for Operations and the Client Service Teams, escalating issues to the applicable Banking Service Provider, as necessary. To note: this does not mean every separate case of late payment, returned funds but known or ongoing issues impacting more than just one client and their investor . Co-ordinate all interaction between clients or their nominated representatives and the applicable Banking Service Provider, as required. Where a CSM is not allocated to the relationship and the issue is not classified as BAU Deliver against PMO responsibilities within Client Take On process. Relevant RM's to complete review of all banking invoices and any related queries, however, if issues are identified and there is no CSM, assist the relevant RM with resolving. To work with the HIMO on any operational updates required to the Investor Money Management Plan (IMMP). IMR responsibility matrix defines ownership of each aspect of the IMMP. The BSM duties are as follows: Obtain IMR facility letter and account opening confirmation letter for each new IMR account Obtain IMR account closure confirmation letter for each closed IMR account Together with the HIMO, responsible for completion of twice yearly due diligence with all IMR banking providers, one remotely and one on site. Together with the RM, responsible for maintaining SLD for TNTIBC. Review once per year once SLD finalised. To work with TNTIBC and Barclays ensuring that they meet all of their requirements based on the IMR Regulations. Duties outlined above. BSM will work with TNTIBC and Barclays as issues are identified by the HIMO or TA operational areas. All IMR related duties must be outlined in the SLD. To manage TA's involvement with TNTIBC and Barclays in relation to the change management process that has been agreed with each party. To chair the weekly operational calls with TNTIBC and keep the action log up to date, sharing update with al Requirements The ideal candidate will hold a degree in a relevant discipline, along with experience in a client-focused role gained in the financial services or banking industry Operational experience in a Transfer Agency role is preferred, but fund accounting, fund administration or banking experience will be considered Previous experience with people management (though this will be an individual contributor role) and change management skills desirable Track record of building and maintaining strong client relationships Transfer Agency Industry and Regulatory knowledge strongly preferred Effective verbal reasoning and numeric skills required Good keyboard skills and ability to learn systems used within the business required Ability to work under pressure meeting challenging deadlines Planning and organisation skills Flexible approach to work Ability to review and resolve complex issues in a timely manner Ability to work under pressure meeting challenging deadlines Ability to work on own initiative Ability to build relationships with relevant stakeholders about Northern Trust For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 16,500 employees globally. We serve the world's most-sophisticated clients - from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands. We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater. Northern Trust proudly cultivates a diverse workforce, to serve our diverse client base. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company. We encourage applications from the best regardless of ethnicity, gender, gender identity, age, nationality, disability, sexual orientation, education, socio-economic background, parental and caring status, or religion. As of September 30, 2017, Northern Trust Corporation had: $131 billion in banking assets $7.8 trillion in assets under custody $9.7 trillion in assets under custody/administration $1.1 trillion in assets under management
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