Remittance Project Specialist, Payment Operations
About OCBC
Having purpose and making a real impact drives what we do at OCBC, for our customers, colleagues and the community. People count on us to deliver an amazing banking experience, but more importantly one that is uncomplicated and complements their changing lifestyle and business needs. Our employees are the architects that make this all possible; they are high performing individuals and teams, experts in their field and above all believe in our purpose and commitment to customers.
What you'll do
Qualifications
What you'll bring
Having purpose and making a real impact drives what we do at OCBC, for our customers, colleagues and the community. People count on us to deliver an amazing banking experience, but more importantly one that is uncomplicated and complements their changing lifestyle and business needs. Our employees are the architects that make this all possible; they are high performing individuals and teams, experts in their field and above all believe in our purpose and commitment to customers.
What you'll do
- Collaborate closely with BAU processing teams and pro-actively identify:
- Possible process improvement / automation / digitization opportunities;
- Potential hotspots in existing BAU process and come up with solutions to close any process gaps.
- Possible process improvement / automation / digitization opportunities;
- Translate the improvement ideas into end-to-end process maps which are used as the base to prepare detailed user requirements/specifications relating to system enhancements
- Perform detailed communication of user requirements to Tech colleagues on system development, as the User Project Manager of the system enhancements
- Build comprehensive test scripts and perform system testing meticulously. Log UAT defects for IT to investigate with conscientious follow through with IT, to ensure all fixes are delivered and tested before rolling out the new changes.
- Perform detailed briefings with BAU team to inform on key changes regarding the rollout and the impact to BAU processing or related exception handling, if any
- Carry out good coordination with IT and BAU processing team to ensure smooth and successful system changes rollout.
- Ensure proper handover with documentation on the enhancements, process changes, system behaviour etc
Qualifications
What you'll bring
- Preferably a degree holder
- Possesses a 'change agent' mindset and welcomes challenges
- Possesses several years of experience in project management and system testing
- Proficient in Microsoft applications
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