Customer Service Representative

• Dynamic Environment
• Friendly, Motivated Team
• Onsite Gym and Café
• Flexible for January start

Be Vital in this role
In the dynamic and challenging world of medical sales, the Customer Service team is integral to our success in delivering exceptional service to internal and external stakeholders. An exciting opportunity has become available for a friendly and self-motivated individual to join our customer service team, looking after the Mentor portfolio.
Reporting to the Team Leader, some of your key responsibilities will include:

• processing and managing customer orders;
• handling internal and external customer enquiries;
• management of returns for credit; and
• management of consignment items.

You will be a key point of contact for the organisation and through your high standards in service quality, professionalism and passion to help others, you will play an integral role in supporting the frontline image of the company.

Qualifications

Be Valued for who you are

To be considered for this role you will need previous experience working in a customer service role, in a quality driven environment (medical devices preferred) as well as the drive to create positive outcomes for our customers. Specifically, we are seeking:

• a passion for delivering great customer service and going above and beyond the role;
• a strong attention to detail;
• sound organisational and time management skills;
• good task prioritisation;
• problem solving skills and the desire to ‘own and resolve' issues; and
• excellent verbal communication skills, with the ability to build rapport with people at all levels.

This is a fast paced, dynamic environment, in which you will work with a supportive and collaborative team.

Be part of something bigger than yourself

Johnson & Johnson is a name that everyone is familiar with. It is a company that has touched the lives of people of all ages and is synonymous with excellence, quality and innovation in healthcare. We have more than 250 operating companies in 57 countries employing over 119,000 people, all with the same vision......"Caring for the world, one person at a time".

If you are passionate about delivering excellent customer service in the healthcare industry, have excellent attention to detail and enjoys working in a fast paced environment, please apply online using the link below. You will receive an automated email confirming receipt of your application.
Every application is reviewed by the Talent Acquisition team and candidates will receive notification of the outcome of their application in a timely manner. Applications close Friday, 1st December.

JNJ employees please note: for overseas based J&J employees applying for career opportunities in Australia/New Zealand should you be successful in obtaining the position, this will need to be on the basis it is a self-initiated move (relocation and other financial assistance will not be provided other than Visa and Tax support).

Agencies please note: This recruitment assignment is being managed directly by Johnson & Johnson's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

Primary Location
Australia-New South Wales-Sydney
Organization
Johnson & Johnson Medical Pty Ltd (7515)
Job Function
Customer Service
Requisition ID
1700210487W