Outsourcing Services
- Recruiter
- OCBC Bank (Malaysia) Berhad
- Location
- Kuala Lumpur, Malaysia
- Salary
- Competitive
- Posted
- 23 Nov 2017
- Closes
- 28 Nov 2017
- Ref
- 2120430
- Contract type
- Permanent
- Hours
- Full time
• Managing OSP - Outsource Service Providers (statement printing, personalized cheque book printing, document management & mailroom)
• Monitor performance service level of OSP
• Conduct periodic SLA & performance review meeting with OSP
• Complete and submit required outsourcing and regulatory reports
• Conduct periodic site visit and yearly BCP/DR test with OSP
• Perform root cause analysis of any incident or complains received
• Work closely with IT on any data discrepancy problem encountered
• Raise case in ORE for any breach of FSA / IFSA incident reported
Qualifications
• Degree holder
• Good interpersonal and communication skills and able to interact with people of various levels
• Having a Quality & Service Excellence mindset, always seeking opportunities to improve
• Able to work independently without much supervision and results oriented
• High level of initiative, passion and sense of urgency who can work within tight deadlines and good adaptability to take on different challenging assignments
• Well versed in MS Excel, Words & PowerPoint
• Tech-savvy with additional skillsets in Digital Design / Process and SharePoint
• Has own transportation and willing to travel
• Monitor performance service level of OSP
• Conduct periodic SLA & performance review meeting with OSP
• Complete and submit required outsourcing and regulatory reports
• Conduct periodic site visit and yearly BCP/DR test with OSP
• Perform root cause analysis of any incident or complains received
• Work closely with IT on any data discrepancy problem encountered
• Raise case in ORE for any breach of FSA / IFSA incident reported
Qualifications
• Degree holder
• Good interpersonal and communication skills and able to interact with people of various levels
• Having a Quality & Service Excellence mindset, always seeking opportunities to improve
• Able to work independently without much supervision and results oriented
• High level of initiative, passion and sense of urgency who can work within tight deadlines and good adaptability to take on different challenging assignments
• Well versed in MS Excel, Words & PowerPoint
• Tech-savvy with additional skillsets in Digital Design / Process and SharePoint
• Has own transportation and willing to travel
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